The Mayor of Kazan Ilsur Metshin got acquainted with the
work of the Public dispatch service (PDS) under the Civil Protection
Department. The Mayor emphasized that the service performs an important social task,
so it needs to be improved. “Let's take all the necessary decisions to upgrade
this service and make it even more efficient,” - the head of the city said
during a visit to the PDS.
Until 2019, 90% of all calls received by the service were issues
related to the housing and utilities services, and 10% related to accidents and
emergencies.
Iskander Giniyatullin, deputy head of the Executive
Committee, told the head of the city that previously 40 dispatchers of the “Open
Kazan” information system received calls on the housing and utilities services.
Now, 21 employees of the Public dispatch service are processing these
applications. “They work in shifts, 7 dispatchers per shift, and including sick
days and vacations, there are up to 4. But even with the maximum number of
employees on shift, dispatchers face overloads during the data control and heating
season”, - I.Giniyatullin explained and noted that the service needs to
increase its staff. To do this, he proposed to involve the dispatch services of
property management companies.
According to Tattelecom company, which serves the dispatch
service, there are up to 5618 calls an hour from citizens, so it is sometimes difficult
to reach the service.