I.Metshin: “It is necessary to provide more opportunities for psychological assistance to the residents in this time of the pandemic”
In 2021, 38 thousand Kazan residents have taken
advantage of the “Doverie” Center for psychological and pedagogical assistance
to children and youth. Psychologists of the center provide round-the-clock assistance
to citizens by phone or online, as well as during face-to-face consultations. Due
to the pandemic, the number of people seeking help has increased. The Mayor of
Kazan Ilsur Metshin got acquainted with the work of the Doverie Center during
his visit to one of the offices in the Vakhitovsky district.
“It's a difficult time, it's been a stressful year
because of the pandemic. It is not easy to cope with all the challenges, especially
for children and young people. Therefore, it is very important to develop a
psychological assistance service. We must ensure that there are more
opportunities to provide psychological assistance to the residents of Kazan”, -
The Doverie Center for psychological and pedagogical
assistance to children and youth was established in 1995. Today, the center has
10 branches located in each district of the city. Today it is the only helpline
in the city in Kazan, which receives calls from residents from 14 to 35 years.
“This year, we have received more than 10 thousand
calls from citizens, and in general, we usually conduct about 15 thousand phone
consultations per year,- said Elena Ovchinnikova, director of the Doverie
center. – Besides, we conducted more than 3.5 thousand face-to-face consultations”.
During the pandemic, the center launched online consultations
via messengers and video calls – thus psychologists have already conducted more
than 250 individual consultations.
The center provides round-the-clock services, 59
specialists work here in shifts - psychologists, social educators, specialists
in youth work. I. Metshin examined the offices of psychologists who receive
calls. In addition to the main helpline for adults, a children's helpline operates
in the center.
During the pandemic, the number of calls from Tatarstan
residents who need psychological assistance increased by 50%, the Minister of
Youth Affairs of Tatarstan Timur Suleymanov told the Mayor.
Specialists of the center also note changes in the
matter of requests for help. “There is high tension in society. During the
pandemic, the number of family conflicts and crisis increased. There are even
cases of domestic violence”, - said E.Ovchinnikova.
The Mayor also inspected the office of the supervisor,
a specialist who trains other consultants.
The head of the city asked the staff of the center
what could make their work more efficient.
According to the employees of the center, the work
shifts last up for 12 hours, so they need comfortable working conditions, as
well as the equipment necessary to receive calls.
The staff of the center also asked for a car to
provide on-site assistance. The head of the city promised to help with the
solution of this issue.
In addition, for the development of the center, it is
necessary to open a new branch in the Sovetsky district of the city,
E.Ovchinnikova said. The existing facility needs renovation. “We will try to
help you”, - I.Metshin promised.