Ilsur Metshin: “Our city is improving after each appeal of a concerned citizen”

(KZN.RU, January 22). Each appeal of Kazan residents to the city authorities through various communication channels including through the state information system “People's Control” contributes to the improvement of the city. “Thanks to the response from the authorities, more and more citizens are showing their initiative, there are volunteer initiatives. We always welcome them, it is a benchmark in our work for us”, said Ilsur Metshin, the Mayor of Kazan, on the Business Monday today.

Elena Toscheva, the head of the Department for Control and Anti-Corruption Work, said that in 2017, more than 40000 appeals to the Mayor of the city, the head of the Executive Committee, his deputies were received through the Internet reception, during the direct communication between the Mayor and citizens, and government agencies. In addition, the messages received by the mass media are quickly processed. More than 22 thousand appeals of citizens came through the system of “People's control”, which is 8 times more than in 2012 when the service was opened.

“Constant dialogue with the population is already something, without which our daily work is impossible”, said the Mayor of Kazan. “300000 appeals come to us every year through the “Open Kazan”, another 40000 calls – through other channels of interaction with the population, plus the “People's control”. The numbers are growing every year because the population sees that there is a feedback, that there is a solution to the questions sent”.

Elena Toscheva also reported that 73.3% of received appeals were solved for the last year (that is more than 16 thousand, which is 3% more than in 2016).

“The numbers in the “People's Control” speak for themselves. 73% of solved issues and growth compared to last year is a good result”, marked Ilsur Metshin. However, it would be impossible to achieve such indicators without republican and city programs, which have no analogs in neighboring regions. “It's one thing to organize a system of interaction, and another is when you simply don’t have the resource to fulfill those requests from our population”, believes the Mayor. He expressed his gratitude to the leadership of the republic and Rustam Minnikhanov, the President of the RT, for the opportunity to double the amount of work performed in the yards last year. I. Metshin drew attention to the fact that a large amount of work is being done in the city - repairs of village roads, an overhaul of housing stock, kindergartens, schools, yards, and polyclinics, and this work will continue.

As Ilsur Metshin noted, numbers and percentages are important. “Control is needed, it is necessary to understand how we move, how we grow in one direction or another”. Nevertheless, the city authorities have another incentive to work. “Our city is improving after every realized control card, after every appeal of the concerned citizen”, said the Mayor. “And the satisfaction of the population with our work in this direction is precisely the key factor in our evaluation”.

The Mayor of Kazan expressed his gratitude to all the active and concerned residents. Most of all appeals through the “People's Control” last year (689) were sent by the user Oleg B. “Today's appeals are a litmus test of our work with the population”, marked the Mayor.