Participants in the forum of municipal practices recognized the Kazan municipal services management system the best

(KZN.RU, August 19, Alena Miroshnichenko). The Kazan information-analytical system for managing municipal services won the nomination “Economic Growth: Digital Economy” at the VI International Forum of Best Municipal Practices. The forum, organized by the Union of Russian Cities, was held from 15 to 17 of August in Chelyabinsk and was dedicated to the implementation of national projects approved by decree of the President of the RF.

Rifat Khannanov, the head of the Information Technology and Communications Department, said at the Business Monday that the forum has gained a reputation in several years as one of the most sought-after sites for exchanging experience between municipalities.

The management of municipal services within the framework of the Project Office provides municipal services in a digital form. “The system also helps employees to conduct consultations, to record received applications for the provision of services, register them and solve the necessary requests”, explained the speaker. The system is also integrated with the portal of state and municipal services and the information system of the MFC RT.

“Regardless of the form in which the application for the service was submitted, its consideration and processing do not change. Everything can be performed within one system in a standard interface. Notification of the status of consideration is automatically sent to the number indicated by the applicant. The result of the service is either sent to the source authority or to the applicant’s personal account”, said R. Khannanov.

Thus, more than 2300 applications are processed monthly in the municipal services management information system. The statuses are sent to a personal account on the Russian portal “Gosuslugi”. The possibility of receiving electronic notifications relieves the applicant from the need to spend time on independent appeals to local authorities, and local authorities from the need to notify the applicant, reported the speaker.

“Membership in organizations such as the Union of Russian Cities is valuable since it allows us to carefully look at best practices and achievements. We are always in dialogue with our colleagues. We always have something to learn, so we don’t lose time. This is a good portal for the exchange of practices”, said Ilsur Metshin, the Mayor of Kazan.