A single center of municipal services is being created in Kazan

(KZN.RU, December 18, Ekaterina Vislavskaya). A single center of municipal services will be organized in Kazan. This will improve the work quality and expand the scope of information technology, said Ilsur Metshin, Mayor of Kazan, today on the Business Monday.

The creation of the center will be the next step after the internal optimization of the rendering municipal services system, reported Radik Shafigullin, the deputy head of the Kazan Executive Committee. He heads a working group, which included the heads of structural units of the executive committee and experts.

“The main attention in existing multifunctional centers is paid to the creation of a convenient and comfortable environment for receiving and issuing documents. And our task, first of all, is to restore order and optimize the internal processes of the units’ structure, to create understandable and transparent mechanisms for the provision of municipal services and only then create a single space for receiving and issuing documents to applicants”, he explained.

10 units are involved in the project to optimize the rendering municipal services system, which provide 58 out of 91 municipal services and work closely with each other. One of the most significant and demanded municipal services are those in the field of architecture, urban planning, and land and property relations. Therefore, the Committee of Land and Property Relations and the Department of Architecture and Urban Planning, which account for almost half of all provided municipal services, were chosen as a pilot structure.

The rendering municipal services system will eventually go into electronic format. For example, applications can be submitted through the website of the Kazan Executive Committee and the State Services portal of the RT. However, the majority of Kazan citizens are not ready to confine themselves to this form yet, and therefore a single center of municipal services is needed.

A reception will take place in the one-window mode by electronic queue with a flexible schedule of work, and the call center will open. According to Radik Shafigullin, several options are considered for placing the single center of municipal services.

The Mayor approved the decision to increase the hours of reception in the most usable structures of the executive committee. “It is necessary to study the opinion of consumers of municipal services through surveys and to change the reception hours according to their requests”, said the Mayor.

Ilsur Metshin instructed each branch of the Executive Committee to pay special attention to the issue of optimizing the procedure for providing municipal services. “Multifunctional centers in Kazan, Tatarstan, and in general in Russia are not new. But they provide public services, and we are talking about a center that will provide municipal ones. There is no such thing in the municipalities, there is no one to learn from. But it’s not the first time for us”, said the Mayor. “What was acceptable 10 years ago now is not enough. The technologies are moving forward. What took weeks and even months now can be done in a shorter time thanks to information technology. We must change ourselves and our work in the interests of citizens”.