More than 1 million applications were received from the public for 4 years in "Open Kazan"

(Kazan City KZN.RU, January 28, Ksenia Shvetsova). During the past year 15079 complaints, including 5127 from citizens and about 10 thousand applications from organizations, has been received through the portal "Open Kazan". Today all the major operating companies of the city, as well as 185 contractors and 5 resources supplying companies, work with the "Open Kazan". Since the introduction of the "Open Kazan" four years ago, 1 million 173 thousand applications were received from the population, chairman of the Committee public communal services  Iskander Giniyatullin told today to the Mayor of Kazan Ilsur Metshin in the report on the results of 2015.

The total number of complaints in 2015 is practically unchanged compared with the previous year, and the average level of performance is 99.7%. In terms of implementation of the program of capital repairs of apartment buildings the structure of appeals is changing gradually. For example, last year the most applications were received from the public on the problems of power, and the question of replacement of lamps in the hallways was even made in a separate line on the portal this year.

In 2015 new features has appeared in the system. Thus, the tool "Inventory of cable network" gives the opportunity to see the status of cable and aerial networks of the city. During the start-up of heat the system generates reports on the start of the heat on a daily basis, which allow monitoring the situation. On the basis of this information it is possible to plan repair and overhaul more accurately. As the I.Giniyatullin told, last year short-term three-year program of capital repairs planning has been adjusted in favor of the buildings requiring urgent repair on the basis of "Open Kazan".

The workshop was attended by the Head of the Executive Committee of Kazan Denis Kalinkin, First Deputy Head of Administration of the city of Rustam Nigmatullin, head of the stuff Executive Committee Igor Sivov, head of the administration of the Kirovsky and Moskovsky districts Damir Fattakhov, head of the administration of the Sovietsky district Rustem Gafarov, head of the administration of Aviastroitelny and New Savinovsky districts Timur Alibaev.

"Open Kazan" is unique system of municipal information support in sphere of housing and communal services, created on the initiative of the city authorities in 2011, its main goal is improving of the quality of public services. Among the advantages of the introduction of "Open Kazan" are automation of receiving complaints from the public and destination of applications for the execution for specific performers, transparency, progress on each application in the management companies, the disclosure of information about their work, the formation of public ratings. In addition, the system has helped to reduce the response times of public services to the citizens, to control the execution of the work at the request of residents in real time for supervisory authorities in the housing sector. Thanks to the "Open Kazan" an opportunity to assess the operational efficiency and quality of work of each executor by supervisory authority in the field of housing and by a resident.